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Returns and Refund Policy

The growth and reputation of and its parent company RPP Containers, is based on customer trust and satisfaction.
If you receive a product that is damaged, or you are dissatisfied with a product you receive the following policies will apply.

Before accepting delivery, the recipient should thoroughly inspect all items for shipping damage.

Damaged Product:

1.    If damage has occurred, recipient should note the extent of the damage on the shipping bill.

2.    Recipient should not sign for the damaged items and should notify immediately at 1-800-257-5560, Monday-Friday
       8:00am -5pm Eastern time. Outside of business hours please use our Contact Us page.

3.    Photos of the damage are very helpful. If possible, please take photos of the damaged items and e-mail them to at

4.    Damage claims will be handled under the guidelines of FedEx Freight Priority. will facilitate the quick resolution of
       claims to the best of our abilities within these guidelines.

Dissatisfaction with Product (No damage):

If the buyer wishes to return the product, the following must apply:

1.    The buyer must contact within 14 calendar days from the date the merchandise was received. Products returned are
        subject to a re-stocking fee of 25% of the product price.

2.    The buyer must contact for a return material authorization (RMA) number and shipping instructions prior to returning
       any products.

3.    The buyer is responsible for all return freight charges to

4.    All returns must be in resalable condition and are subject to inspection for damage or misuse.

5.    Once has received and inspected the returned merchandise, a credit will be made to the original payment method.
       An e-mail notification will be generated once the credit has been issued.

If you have any further questions regarding our return and refund policy, please contact our customer service experts.

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7365 East Kemper Rd Cincinnati, OH 45249

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